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Today Nov. 16, 2014 I purchased a green dot card and loaded with $100.00.

I will be leaving early in the morning, and need this card for my trip. I went on line and filled out the form. A few minutes latter I logged in to see that my info was posted. Got a message that they were having problems with computers and to login after 20 minutes.

same message came up over and over.

Finally after several attempts I reached someone and was told that they couldn't verify me. No one can give me any answers. Other than I won't be able to reload this card or be issued the personalized card.

My main concern is I won't be able to get use of my money. I bought this card through Walmart and am very sad to see Walmart would lower themselves to these standards.

Reason of review: Poor customer service.

Preferred solution: Just want some one to email me with answer as why I was declined.

Green Dot Moneypak Cons: No one could give me answer.

Location: Sierra Vista, Arizona

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Yalanda Xrz

We are sorry for the issues our customers are having. Our website is currently experiencing technical difficulties. Please reach out to us directly at moneypakCS @ tech-center.com so we may better assist you.

Guest

This worked for me:. Email a copy of your receipt plus a pic of both front and back of your Moneypak card along with your issue to verifymydocs@***.com I hope it works for you

Guest
reply icon Replying to comment of Guest-1939314

I did send them all the information and copies of the cards plus receipts. So far nothing!

I did receive and email stating some money was recovered but, I cannot respond to the email or call them. I have sent letters requesting the refunds be mailed to my home and so far nothing.

Guest

Is this correct rr@***.corp.com ACCOUNT TAKE OVER

Guest

if you bought a MONEYPAK and they can't verify your information when trying to make an account -> Ask a family member / friend / coworker if you can use their credentials (phone #, SSN, address) -- or just have them make an account for you with their information. Then once you've created the account, send the money to a debit card or card that isn't associated with this company. Hope this helps

Itzabella Vuw

If Green dot dont release my money by July 14th 2020 I will file a silver i been waiting a hold week then tell me give them days to verify my identity bs... im going to file a silver suit against yall I sent a copy of my ssn n I'd if that *** anit enough then yall gonna be in the spotlight of ABC 13 news here in Houston TX I have five *** kids and 1 grand baby she need Pampers rite now I'm facing eviction rite now do to yall won't release my dam money....

Eligio Xea

Im haveimg the sMe problem this is a jooe

Guest

Greendot ainโ€™t worth a ***

Guest

Green Dot is a DANGEROUS company to stash your money. CASH is KING.

Nathan H Zkr

Me too. I am in Flagstaff, AR, and went to the site to load my prepaid card, never used to have to sign up for moneypak, just had to enter moneypak pin, your card number and walla.

The site said they couldn't verify my identity, even though no identity questions were asked other than address, name, social, and reqired a mobile number wich I do not have because I am homeless, and have a hard time coming accross money, welp would verify my Identity, I was forced to fill out a refund form, I did so, with a page pooping up to tell me a check will come in the mail. The only address I have to use is the rescue mission I stay at, hopefully it will come. I am not happy that I have to wai unitl 1-2 weeks to get it.

I don't have a bank account... I will never use this service again!

Guest

All you did was donate your money to Steve strait he's a billionaire so he needed your money to pay his bills money Pak comes up will all kinds of excuses to you your card wouldn't load and they have excuses why you won't get a refund it's ok to take the money you gave him just *** his *** up if you ever get a chance

Guest

For those who don't know money Pak will take your money and not give a *** they will come up with reasons why the Pak won't load and more reasons why you won't get a refund it's simple they are a billion dollar company who the *** are you? They steal all the time when you buy a money Pak ur chances are 50/50 if you will get the money they took mine once and was refunded then they took mine again and kept it it stops being your money when you put it on there Pak so good luck if I ever run into Steve you will see me smiling on cnn and I'll tell the judge yeah I did it and I'll do it again

Guest
reply icon Replying to comment of Guest-1727697

Yes a couple years ago green Dot froze my account and kept $663 that I had on my card part of my social security first installment and never seen a dime of it back. The reason was supposedly" suspious activity"!

Really me depositing my SSI money and when I needed cash I would withdraw. Mel

Claudy Kew

Don't ever buy from them they are crooks they scam you. They take your money and you never get it and tell you that you used it, I hate them people and refuse to ever use Money pakThey ripped me 3 times, I never got a cent of my money back. I think that all they have working there is a bunch of drug heads.

Guest

I am so pissed at these greendot ppl. I will never use cards from them again.

Its been a nightmare trying to get MY MONEY from those ppl.

Who do they think they are. I'm going to tell everyone I know not to use them...

Guest

I have $137 in my account text Haven I can't get my money off there's GreenDot RushCard I thought I lost it I called in and told them but I found it and now they won't unlock my card has anyone got any ideas I have no kind of ID and that's all they keep telling me they want state ID I don't have none

Guest

I figured out how to get to the next screen at least... I had to put in my maiden last name.

But I'm not sure of the consequences. Hopefully I can just call them and tell them I was married.

But its probably happening to alot of married couples or people with name changes. Just try previous names and it should work.

Guest

Same thing here I ordered 2 cards and they both keep saying it online and on phone and telling me throw the card away

Guest
reply icon Replying to comment of Guest-1528348

Did you get it resolved because i am currently having the same issue now.

Guest

Same thing, I had to put in my ss# and they said it didn't match my name or the info I had on there. I did this twice!

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