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Today Nov. 16, 2014 I purchased a green dot card and loaded with $100.00.

I will be leaving early in the morning, and need this card for my trip. I went on line and filled out the form. A few minutes latter I logged in to see that my info was posted. Got a message that they were having problems with computers and to login after 20 minutes.

same message came up over and over.

Finally after several attempts I reached someone and was told that they couldn't verify me. No one can give me any answers. Other than I won't be able to reload this card or be issued the personalized card.

My main concern is I won't be able to get use of my money. I bought this card through Walmart and am very sad to see Walmart would lower themselves to these standards.

Reason of review: Poor customer service.

Preferred solution: Just want some one to email me with answer as why I was declined.

I didn't like: No one could give me answer.

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Anonymous
#1515572

Same thing, I had to put in my ss# and they said it didn't match my name or the info I had on there. I did this twice!

Anonymous
#1499994

they did the same to me. Or better yet they said they froze my account because of a refund from my Dental office

Anonymous
#1499550

Ive been using green dot money pak for about two years its easier to send mony now today it says unable to verify personal information yet I sent a copy front and back of my ID and ive been using it what's up money pak?

Anonymous
to Manuel Acosta #1501698

Same here and moneypak doesnt have live customer service.

Anonymous
#1495656

what is going on with Moneypac and Greendot. I have tried to get a card but said they can't verify my Identificaiton?

Anonymous
#1491489

My boyfriend had a card with green dot for 4years. And recently some overseas company started withdrawing money with out consent they started by pulling off $2 then $10 then $200 then $300 until his paycheck was gone he filed a dispute green dot said it would be 10 to 15 days before they would have a result they sent him a new card then blocked it and turned away his direct deposit they requested that he send a copy of his photo id to verify.

Then after uploading a copy they tried to tell him it doesn't match their records. We are completely pissed not only did we find out someone stole over $700 from us but he is not able to cash paper checks at Walmart or any bank affiliated with green dot Walmart referred him to a 1800 number where they are requesting 3forms of id and a copy of his social it will cost $25 and may take 6months to resolve if it does get resolved we are looking for an attorney I will never recommend this company they are a bunch of non English speaking crooks I hope whoever did this gets what's coming to them I will also be contacting the FDIC and FTC and report to better business bureau get ready to pay green dot !!!

Anonymous
to Annomus #1496699

Where did he upload his photo at

Anonymous
#1454144

1-866-652-4611 Ext. 3690

Anonymous
#1447156

I was told to upload my license now they didn't accept it and want to keep my money on my prepaid card they originally had a block on my card for no reason now they have closed it and kept my money

Anonymous
to Creola #1495594

Did you get your money yet?

Anonymous
#1440906

I cant log in ... I received over 2k in money from customers on money pak because i thought they were back. now, after going thru verification process twice, the program simply locks me out saying wrong username and password!

Anonymous
#1439856

me too

Anonymous
#1439852

Loaded $300.00! Guess I should have done my *** research! {{Redacted}}

Anonymous
#1429169

Same thing happened to me and it really pissed me off! I will never buy another one of their cards and I am going to tell the world what *** they are. When I asked for help, they were rude, even the recorded dummies were rude.

Anonymous
to Anonymous #1447157

I that's what I'm trying to do these greedy *** people just want to take advantage of us

Anonymous
#1426518

what the *** who else would walk 4miles hand over200.00 get a piece of plastic try too use it u block me u no i gave same info a year ago look at u files you really *** me and i will file law suit u *** *** im goinh too steel your cards from every store i see. u wont be. delling too many n my town i would rather go to jail for burning your cards for steeling than too not do nothing by the way *** you you ***

Anonymous
#1425432

I can't verfiy my card I received in the mail

Anonymous
#1413822

626-765-2000 live person

Anonymous
to Anonymous #1499909

GREENDOT has terrible customer service

Anonymous
#1413179

Horrible card don't get it customer service the worse will never use again still won't give me my money

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