Customer service
Product or Service Quality
1 comment

If you get scammed and purchase a money pak card do not expect to get your money back nor report it to Green Dot Money Pak. The scammers know to have you get rid of the numbers on the back and without the card numbers you can not report anything to Green Dot Money Pak.

In my opinion Green Dot then supports scammers since they do not want to help people who have their receipt and report being scammed to them and even reported it to the police. Green Dot Money Pak needs to offer a way for people getting scammed to get their money back or remove their money pak cards from retail outlets.

Product or Service Mentioned: Green Dot Moneypak Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $36.

Preferred solution: Full refund.

I didn't like: No customer service, Support scammers.

Company wrote 0 private or public responses to the review from Feb 26.
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They absolutely support scammers. There is no phone number on the cards.

If you go to the website it demands a card number or you can't submit the form. If you do find the phone number online, it asks you for the card number or social security number (what?!). Again, no option to speak to a person.

If you use their online form, they have a notice that they will use your information to send marketing materials. They are profiting off the scammers therefore they are an accomplice.

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