Green Dot Moneypak
Reviews and Complaints
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Verified Reviewer
Can't transfer funds
I cannot load the money from my MoneyPak to my personal debit bank card. My card is eligible for transfer. I need immediate help, please.
Preferred solution: Full refund
User's recommendation: Don’t get this moneypak
Fredericksburg, Virginia
Can’t login and customer service number does not work and I can’t login to load my card
I cant login I brought a card to load my card and it will not allow me to login and the customer service phone number does not work and now I have lost out on 500 dollars since I cant talk to anyone at customer care
Oklahoma City, Oklahoma
I cantoad
I can't load the .money pak on my green dot card or my green dot account so how do I get the money thats in the money pak
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need help with a money pak I purchased
Put $194 on a Moneypak card, but it won't let me use it because it says it can't verify the address. I've had it for a month now and don't have extra money to throw away. 941432****.
Preferred solution: Card to work
Snowflake, Arizona
This place is effen B S. Won't let you login.. won't call or email back and can't talk to a human
Why can't we talk to a human... Or won't let us .
Seems like a rip off . Won't let create account..
or keeps saying we will send reset password code. And never does.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: NO CUSTOMER SUPPORT for Moneypak issue
Company fixed the issue and I have been provided with apology. I wrote to Greendot's corporate office and Investor Relations department informing them of not only of the Moneypak issue, but the fact that there is an issue with their online help form and no live agent support.
I asked them to keep the product available but look into fixing the problems. I am receiving a refund by check.
I called the number, they directed me to fill out a claim form on the site. I followed all instructions and provided screenshots of the receipt and back if the card. They ask you to type in whatever numbers you can see on the partial set, and leave spaces where you can't. However, when its time to click Submit, they won't let you submit the form because the Moneypak number is "invalid".
There is no help from Green Dot COmpany, even though they power Moneypak, and the dedicated Moneypak "CUSTOMER SERVICE NUMBER" has no live support. This is FRAUD.
- Its great to have a hassle free option to reload prepaid cards
- There is no live support for moneypaks and green dot doesnt help
Preferred solution: Full refund
User's recommendation: Buy at your own risk, sue Green Dot
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Verified Reviewer |
Indio, California
My account is blocked and i need to remove the block
My Walmart money card is blocked and I need to unblock it because I'm getting my disability check tomorrow
User's recommendation: Green dot sucks
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScratched six of the numbers off
My mom brought me a moneypak card and she scratched off six of the numbers and we can't see them. I need your help.
Preferred solution: Money put on my card or the moneypak numbers so I can load my money to my account.
User's recommendation: Scratch off carefully
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerFor my refund on a bad card.
This card was purchased at Walgreens Store for the amount of $500.00. I really want to get the money off this card. Please reply letting me know when I will receive the money back.
Preferred solution: Full refund
User's recommendation: Attached is the receipt for the purchase of $500.
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Verified Reviewer |
Portland, Oregon
Refund not received yet
The number they gave to call said the number is out of order and the other number I called it about a week or two ago and got no one to talk to at all just tells you to go to the Web site to requested a refund done that nothing yet they like taking your money but make it hard to get back I also got a green dot per paid visa and got my money back minis 3.65 I can't get moneypak to do anything maybe this will help finger crossed
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFunds are not deposited to my account!
Return my money purchased on a MoneyPal card! My funds have been tied up for weeks, and still, no one helps me get them transferred to my debit card.
- Not able to reach a live customer service representative
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Need numbers on back of card for us to use. cardsesage
Company fixed the issue and I have been provided with apology. Sent in 4 times finally g ot right team
Sent in money pak 3 times can't use card because can't read numbers on back sothey got recipe an card back an my phone number all they say is what I buy not legible didn't buy anything cause no numbers on. back Thomas kuebel 740 213 **** please contact me so I can get this resolved as I am out 500$
- Cant get help resolving the problem
Preferred solution: Full refund
User's recommendation: MAKE sure you can scratch off back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey still ant tried to fix this ***
On everything I love y'all some dirty money hungry *** up people y'all the one selling the got damn money pak y'all just as responsible as green dot y'all make all that *** money in ripping the public *** not right on my dead momma y'all wrong been all this time still ant got my money back had one tell me that ant the receipt that the receipt your worker gave me then I'm a person that already new what goes on up in that store it was full of *** simple to no you can't stop moving behind the cash register when you go load something on cash app he just bouncing round can't stop *** was not pose to be working up there any way think I don't *** no cause I been new what goes on in. That store now they gone try act like they cleaning it up any one noes dollar general close at 10 this one didn't this one close at 12 they all out in front smoking weed *** everything you could name they had it at that store now they want to act like they cleaning it up just up in fire the man cause ever one started noticing in was not hard to no tattoos all the way up to ya neck face man that a convicted felony back here working I didn't have nothing to say but like I say we was all good no beef but when that happened that day I already new why in how it happen i already new it some *** he did but i no in they no they still got herion junkie still there robbbing people think people dumb he already had amoney pak on him gave me the one no good he kept the good one but it it's ok.
I will get my money worth back I promise you to God I will I'm not the type to do bad things to people so it easier for me to let go in let god deal with you steal *** devil in deep in your heart you wrong that money not yall in you no it that money from thst store was not made honest in i no cant tell me i no more than the onwer would ever no *** stuipd in dumb dont no it not for me to tell you stuipd *** dumb stealing *** i pray you never find out god dont like ugly you gone go broke you not loyal *** no body got to scam *** for yall kind maybe my kind we drug deal so pocket never hurting so dont come with scaming i make more than u any day every day in that on my dead momma chump enjoy my money you an your nothing. *** wife with her *** ho *** broke ***
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund on card
I need a refund on a defective money pax card can't read the numbers I purchased this card at the 7-11 store. Rub the back of the card and this what I got!!!
Preferred solution: Full refund
Chicago, Illinois
Money pal sucks
Ive been trying for two weeks and still cant add it to my card it will not send me a email to update password and it keeps telling me try again later this is trash Ive never been so frustrated in my life
User's recommendation: Don’t buy moneypak
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You clearly lack proper education, and if you hadn't messed up your credit you'd be able to have an account at a proper bank, rather than this s hit company.