Skip to content
  • Login
Green Dot Moneypak

Green Dot Moneypak

www.moneypak.com
What is your customer experience with Green Dot Moneypak?

Green Dot Moneypak Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Green Dot Moneypak has a 1.3 star rating from 719 reviews, with 1% saying they would recommend; most Green Dot Moneypak reviews report dissatisfaction, reliability failures, and high price levels.

Positive Feedback

Some users note it works occasionally and appreciate refunds when ultimately issued; a few still find the product convenient when functional.

Negative Feedback / Risk Areas

  • Frequent Green Dot Moneypak customer complaints about inaccessible customer service and dropped calls.
  • Many reports of defective or illegible card numbers causing lost funds and failed transfers.
  • Complaints about delayed or missing refunds and unexpected fees in billing.

Key Takeaways for Future Customers

  • Expect difficulty reaching live support; document receipts and attempts to contact for refund claims.
  • Be cautious when buying cards; verify scratch-off numbers immediately and keep proof of purchase for refund requests.
  • Consider alternatives if you need reliable transfers or prompt customer service.
View full overview ›

Media from reviews

Green Dot Moneypak - I purchased 2 money paks from a Walgreens and the scratched number...
Green Dot Moneypak - Moneypak said funds already loadedGreen Dot Moneypak - Raspe esta tarjeta y no me dio el dinero que le metíGreen Dot Moneypak - I scratch of my moneypak numbersGreen Dot Moneypak - I lost my card numberGreen Dot Moneypak - My Moneypak card last four digits numbers is missingGreen Dot Moneypak - There card that I bought did not activate and I want my money back
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
card money number numbers account moneypak phone service customer customer service
Filter review
Sort by
Oshane L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Naples, Florida

Open account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Online website thing is crop cant do anything with the online, then you download the app it sends you to the website wak

View full review

Preferred solution: Access to website openly

Mark J Qyz
map-marker Phoenix, Arizona

I purchased 2 money paks from a Walgreens and the scratched number are not showing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Green Dot Moneypak - I purchased 2 money paks from a Walgreens and the scratched number...

I purchased 2 money paks at a Walgreens on 2 separate dates, and the scratched numbers did not work. The only way to contact is by email, but there was no response.

View full review
Loss:
$540
Pros:
  • Non
Cons:
  • Non

Preferred solution: Full refund

User's recommendation: Do not get money paks

2 comments
Jordynn Zbu

Upload photo and I can assist you

Guest

If the PIN on a MoneyPak scratch card gets deleted or damaged, the best step is to contact MoneyPak support directly with proof of purchase. They can usually help recover or reissue the PIN after verifying your details. (213) 3 four 0 6917

View more comments (1)
Leonard R Mjz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Summerville, South Carolina

Purchased card, no money on it

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I purchased a money pack card $500, called the (586) 277-**** customer service number and a gentleman answered the phone that had a foreign accent. After he got my number phone disconnected.

Call back, nothing. From that time, my card seems to have been wiped clean of all the funds.

Zero customer service help. If theres a class action lawsuit, Im all in.

View full review

User's recommendation: Stay away from these people, it’s a eacket

Leonard R Mjz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Summerville, South Carolina

It appears to be a racket

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Buy a prepaid money card only to have a representative from the same company steal the money. Call drops and upon recalling it, the number is out of service. Scam

View full review
Leonard R Mjz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Summerville, South Carolina

Stole my money

Purchased a card for $500 and went to transfer it to my ATM card, and it says there's no money on the card. Tried no less than 30 times to contact customer service to no avail.

Finally got through on the 586-277-****. A gentleman with a foreign accent answered, and after he got my numbers, I was disconnected. I called back. The number is out of service.

Since then, my money has disappeared. If there's a class action lawsuit, I'm in.

View full review
Loss:
$500
Cons:
  • Absolutely terrible customer service

Preferred solution: Full refund

User's recommendation: It’s a racket

Chris C Chf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hamilton, Ohio

Scammed

I need to delete my full moneypak account and there is no way of doing so. A scammer stole all of my information and is using this to scam people.

They are using 3 different Visa cards. I have no way of deleting this account and there is zero customer support. My name is Chris Colwell and my personal information has been stolen.

HOW DO I DELETE MY Green Dot MoneyPak account??? please help!!

View full review
Loss:
$5000
Cons:
  • Scam
  • Fraud

Preferred solution: My moneypak account deleted in full.

User's recommendation: Total Scam! Don't Not Use

James H Alz
map-marker Oklahoma City, Oklahoma

Two cars is not activated and one car is damaged

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Did nothing happen? I did not get any of my problems resolved.

I have $1500 in money pack cards that I can't use, and I can't get in touch with anyone either.

You have an automated system. I need to talk to the CEO or the regional manager of this company.

View full review
Loss:
$1500
Pros:
  • Pros is i would never use money pack cards again
Cons:
  • There is no live support for moneypaks and green dot doesnt help

Preferred solution: Full refund

User's recommendation: At this point, I wouldn’t even recommend this to my dog

Gary L M Vuz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mcintyre, Georgia

They will not allow you to update your account unless you either have the same email or same phone # you had when created, but I tell them this "I do have the same ss#" update my account!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Allow me to verify I'm who I say and dam update my account, it's simple as that stupid! It's not needed to just throw customers out and not help them to continue to a solution when the solution rest of world uses is in there face! I'd suggest and wish everyone who uses them to help that problem by not using it till they give a little there

View full review
Loss:
$1300
Pros:
  • Safe and good way to move money
Cons:
  • Cannot edit your account unless have one of the other same email or same phone number

Preferred solution: Be able to edit the account I had, no I don't have same email or phone# but my social still same and they do use that!

User's recommendation: Give them *** is all they deserve.

Askia Ouf
map-marker Saint Louis, Missouri

Not able to sign in

When I originally tried to start a new secured login it said my information was already set up I tried to log in but I don't know my login information I went to where it helped you and you filled out the report I filled out my phone number my email address my social security number and it's still not coming up with anything what do I do

View full review
Anonymous
map-marker Portland, Oregon

Scamers

I was told that i won 3.5 mil.$. but I needed to pay 250.$$.

Processing fee , buy a moneypak to send. Didn't do it they (scamrs) still call !!!

View full review
Gary M Fvm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gordon, Georgia

MoneyPak is a safe way to send money but for I'm sure quite a many are like me cause if someone sent a MoneyPak I have to work hard to find someone who still has MoneyPak I can't get mine back.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I reported that someone kept changing my password I know who but at time they asked for me to verify I'm me but at time my ID was expired and then was incarcerated probation violation spent 8 months but lost my phone# had for while and my email and if you don't have one or the other of what you used can't update account.

View full review

User's recommendation: Keep one of the 2 and can edit your way back in

Jennifer H Rej

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Moneypak said funds already loaded

Green Dot Moneypak - Moneypak said funds already loaded

So my grandmother got me a moneypak as a gift. So when I tried loading it, I was told that the card has already been deposited.

Now I know my grandmother & she wouldn't let anyone else get their hands on this card & I know I didn't let anyone else see the card so what happened? All I could think of is money pak is robbing people!

View full review
Loss:
$50
Pros:
  • Fast loading
Cons:
  • Making it hard for getting a refund

Preferred solution: Full refund

User's recommendation: They are stealing people money

Deidra K Cjr

I want my 500$

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I want to know who opened a $2 money pak/Green Dot card in my name. This company owes me $500.

Are they sending me the money on this card? This has been going on for months with no result of my money being reimbursed, so why is someone opening

View full review
Loss:
$500

Preferred solution: Full refund

Walfer G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Raspe esta tarjeta y no me dio el dinero que le metí

Green Dot Moneypak - Raspe esta tarjeta y no me dio el dinero que le metí

Me tiró error de la tarjeta quiero mi dinero de vuelta por favor necesito saber qué pasó con la tarjeta

View full review
Anonymous
map-marker Weston, Florida

Problem with code

I scratched the back of the card too hard and I cannot read 1 digit off of the card.

I went to the site and filled out everything and uploaded everything and not sure they got it?

I will see if they make contact in 24 hours.

View full review
Resolved
Audley C Hrd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I scratch of my moneypak numbers

Green Dot Moneypak - I scratch of my moneypak numbers
Updated by user Apr 07, 2025

Company fixed the issue and I have been provided with product replacement.

Original review Apr 07, 2025

All the moneypak numbers is scratch off so I would need to get back a moneypak please help me if u can

View full review
Loss:
$306
Pros:
  • Personal use
Cons:
  • Business

Preferred solution: Deliver product or service ordered

User's recommendation: Audley Cornwall

About

Related Companies

Green Dot Corporation, RushCard, GoBank, GO2bank, Achievecard

Summary

Green Dot MoneyPak is one of the products of Green Dot Corporation which provides retail-based financial services. Green Dot MoneyPak is a financial service which was designed to offer customers a convenient way to send money. It works like a cash top-up card and can be used to reload prepaid cards, to make same-day payments as well as to add money to PayPal account without using a bank account. Green Dot MoneyPak is intended for consumers' convenient cash processing gateway. Moneypak works with various big companies such as Walgreens, Walmart, Rite Aid, Kmart and others. Green Dot MoneyPak is available at over 50,000 locations across 49 states of the USA. The corporate office of Green Dot Corporation is located in Monrovia, CA.

Green Dot Moneypak reviews and complaints

Green Dot Moneypak is ranked 101 out of 214 in Cards category

Area Served

USA

Payment Methods

VISAMasterCard

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article