Green Dot Moneypak - On 11/11/13 $200.00 was put on MoneyPak, 8 minutes after purchased per Greendot MoneyPak money was taken
My 14 year old child put his birthday money on this Green Dot Moneypak. We called the 800 number to find out how to use this MoneyPak.
After we were on hold for an extremely long time, we were told to call the same number and a different extension. We were unable to receive assistance to guide us through this process to use this Green Dot MoneyPak.
Per MoneyPak my son's money was missing in action 8 minutes after he purchased this card and they are unwilling to tell us where his money went. I was told to call the police department, but MoneyPak did not give us any information to report to the police department.
The supervisor refused to give us any transaction information as to where my son's money went, which is helpful to report this scam to the police. Customer service, something is wrong when a company loads your money on this MoneyPak and are able to trace where these funds went and is unwilling to give you this pertinent information. This company scammed my child and by reviewing various websites, unfortunately we are not along, many others have lost their money. I will also contact BBB and other advocates to alert consumers about these extreme scammers.
Very disappointed and I will continue to share this for others to hopefully prevent them from using MoneyPak and losing their hard earned money. When you are 14 this is a lot of money. I tried to assist my son in retrieive his birthday money, so I contacted the police department and I was told that I needed a transaction report to show where this money went. I tried to contact MoneyPak again, but their terrible customer service line continued to disconnect my call.
This account is showing a zero balanceI took my receipt to Walgreens to find out what happened to this money, along with my receipt. Walgreens contacted Green Dot MoneyPak.