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1.0

I bought 2 moneypak reload cards. Each with $500 dollars, to load onto my debit card.

After entering the first card, I was prompted to upload the front and back of my ID for verification.

3 times received emails stating the ID was not legible and to resubmit. I did so.

This is the 4th email I received.

For your security, we asked you to upload a photo ID to verify your identity before loading your card. We were not able to verify your identity with the photo ID provided. This profile has been blocked and you will not be able to load your card or create a new profile with this profile information.

Click here to request a refund for this MoneyPak, please mail a copy of your ID and proof of purchase to:

MoneyPak

P.O. Box 5100

Pasadena, CA 91117-****

โ€” The MoneyPak Team

There is no getting around this. Once they block your profile, you cannot create a new one. You can not attempt to submit your ID again. Refund is the only option. 7-10 business days for a check.

The only reason I used this service was because I did not have a local bank to visit. Now I have to find a place to cash these checks and have 1k in limbo while I wait.

There is no customer service number for this service. There is no way to contact the company. This is the worst.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Full refund.

Green Dot Moneypak Pros: Seriously use any other service.

Green Dot Moneypak Cons: Being blocked from getting my money.

Location: Palm Coast, Florida

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Guest

I just experienced the same problem. I loaded 740 dollars to pay my mortgage.

I followed the instruction for a refund sending a copy of my receipt and ID.

Currently waiting on the checks to arrive. I have received no correspondence to even be certain this will happen.

Tami O Kxd

UPDATE: I did receive a refund check from the company for the full amount of the purchase. But my problems had only just begun.

Right on the check stub it tells me to go to walmart to cash the check there. Since I had purchased the cards to be able to load my walmart money card, it seemed logical to do so. I got to walmart and they acted like they had no idea what the moneypak was and that they were not associated with the company at all. I had to actually take the GM of the location to the walmart money card website and show them the link to moneypak as a "recommended" way to load your card.

This whole ordeal has been a fiasco. I went to a Wells Fargo, cashed the checks and now never look back. Walmart lost my business as well. 15 years I have been using the walmart money card.

This was terrible. DO NOT GET THE MONEY PAK

Guest
reply icon Replying to comment of Tami O Kxd

I contacted Walmart for help with my Moneypak cards because I remembered seeing them for sale. I was told by a Walmart associate they stopped selling them due to fraud.

Glad you received your money. Iโ€™m waiting on my 740 dollars now.

Csigler

Wow they need to get on here and read about it but they don't give a *** They are the nastiest people I ever tried to deal with. The stole $175 from me and tried to say it was used and it wasn't I bought a $175 money pak tried to download and it wouldn't called and it took me an hour to get ahold of someone and told them what happened and they said Oh yes our computer went down try it in the morning in the morning it said it had already been used and it was never used and they screwed me of $175 I fought with them for a month and they would not give me my money. There nothing but dirty bastards and they can shove there *** cards up there ***

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