Green Dot Moneypak - ID Verification
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New ReviewerI was given a GreenDot Moneypak for Christmas presents and when I tried to load my card I was asked for ID verification. I was to upload a photo ID front and back and they said that I will hear from them within 30 minutes if no issues by text or email or 48 hours for approval.
I haven't heard from them either way. I don't understand the policy of this company.
There are no contact numbers when there is as issue a person is at the mercy after buying the products and unable to use nor receive assistance. I need help contacting this company for a resolution.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Load money on card .
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Comments
Please avoid publishing any personal information and promotional content
Same here.. $1100.
Uploaded ID at 6:30 pm at 9:18 sent an email saying my ID was denied. I feel... a lot of words...but beyond stupid will do. I was going to take my wife and daughters down to see a terminally ill family member and now...
Nothing . Thanks Moneypak.
Frauds. The literal heartbreak and pain you've cause my family and I is beyond words.
SAME HERE. JUST LOST 400. WTF.
The same this just happened to me 200.00
Why are you guys doing this, I mean it just shouldn't be, it has to be a better way
I have never had any trouble with Green Dot or money pak. The only time I ever have to show my ID is when I load money at CVS.
I lost my card and reported and got new one in mail to find my account Frozen and there asking for picture I'd which I believe after 6years your asking me now for one you have no right hostage my mobey
Had to request a new card now I canโt get my Iโd verified it keeps saying not legible. Can anyone please help I have money on this card
What's their email?
where did you upload your id. ive been using theyre site forever now.
andive never seen anywhere ro load a photo of my id and icany.find a email to send it to eitherplease get back to me if you can Gkve me the place or website link you did this at. or emailmbelligan@***.com
Did you find were to send id
Hey mine was doing the same thing it would load on 3 different cards. Go online and get a Green Dot prepaid card, mine came today and my money went right on it.
Can you explain "mine was doing the same thing it would load on 3 different cards. I called this fake moneypak customer service number
866 662 ****.
The guy said something about multiple cards. His English and accent was not understandable. He asked for all of my login info and phone number. I can still login to my moneypak acct that I created.
He even asked me for my password.
Will I ever see my money. Is the number even real?
Ya just happened to me lost $800 dollars