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1.0

I was given a GreenDot Moneypak for Christmas presents and when I tried to load my card I was asked for ID verification. I was to upload a photo ID front and back and they said that I will hear from them within 30 minutes if no issues by text or email or 48 hours for approval.

I haven't heard from them either way. I don't understand the policy of this company.

There are no contact numbers when there is as issue a person is at the mercy after buying the products and unable to use nor receive assistance. I need help contacting this company for a resolution.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Load money on card .

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Guest

Same here.. $1100.

Uploaded ID at 6:30 pm at 9:18 sent an email saying my ID was denied. I feel... a lot of words...but beyond stupid will do. I was going to take my wife and daughters down to see a terminally ill family member and now...

Nothing . Thanks Moneypak.

Frauds. The literal heartbreak and pain you've cause my family and I is beyond words.

Guest

SAME HERE. JUST LOST 400. WTF.

Guest

The same this just happened to me 200.00

Guest

Why are you guys doing this, I mean it just shouldn't be, it has to be a better way

Guest

I have never had any trouble with Green Dot or money pak. The only time I ever have to show my ID is when I load money at CVS.

Guest

I lost my card and reported and got new one in mail to find my account Frozen and there asking for picture I'd which I believe after 6years your asking me now for one you have no right hostage my mobey

Guest

Had to request a new card now I canโ€™t get my Iโ€™d verified it keeps saying not legible. Can anyone please help I have money on this card

Guest

What's their email?

Guest

where did you upload your id. ive been using theyre site forever now.

andive never seen anywhere ro load a photo of my id and icany.find a email to send it to eitherplease get back to me if you can Gkve me the place or website link you did this at. or emailmbelligan@***.com

Guest
reply icon Replying to comment of Guest-1451117

Did you find were to send id

Guest

Hey mine was doing the same thing it would load on 3 different cards. Go online and get a Green Dot prepaid card, mine came today and my money went right on it.

Guest
reply icon Replying to comment of Guest-1408637

Can you explain "mine was doing the same thing it would load on 3 different cards. I called this fake moneypak customer service number

866 662 ****.

The guy said something about multiple cards. His English and accent was not understandable. He asked for all of my login info and phone number. I can still login to my moneypak acct that I created.

He even asked me for my password.

Will I ever see my money. Is the number even real?

Guest
reply icon Replying to comment of Guest-1414905

Ya just happened to me lost $800 dollars

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