Update by user May 25, 2011
I FINALLY got this resolved today and got my full refund!!! What was explained to me is that the card I received had been tampered with prior to my getting it.
If ever anyone else comes across a problem similar to mine here\'s what to do. Don\'t call customer support they will only put you off every two days with no results.
But do call the Senior Supervisors 866-652-4611 (corporate office for Greendot) they will get on it A.S.A.P. hours of operation is from 9a to 9p EST TIME Monday - Friday.
Original review posted by user May 23, 2011
On May 15, 2011 I went to Walgreen's on 23 S. Marietta Parkway, Marietta, GA I purchased a Greendot Card for 4.95 and loaded $200.00 on it. When I got home I tried to load my card onto my debit card and I kept getting insufficient funds. I immediately called your company Greendot and was told that I needed to fax my receipt, greendot card (showing the scratched off side) and my debit card I tried to load to 626-739-2059 I was then told to wait for up to 2 business days before I'd get a response. I also went to Walgreen's to try and get this resolved and there was nothing they could do but refer me back to Greendot. Two days later I noticed how late it was getting and I called back. I was told that my fax was never received, and I had to resend to fax number 626-739-2057 I waited on the phone with the representative to make sure they received my fax. The person I spoke to was Leah around 9:36a.m. They did confirm it and told me again it will be up to two business days before I would get a response and my money back. I asked why would it take so long I was told that the money was loaded to someone else's debit card this is why it would take so long. Two business days later on May 19 I am told it's still under investigation and a Senior Advisor will contact me on Monday between the hours of 9a.m. and 5p.m. It is now May 23, 2011 I've just got off the phone with Igor yet another customer service representative and he's telling the same thing that I've been hearing since last Sunday May 15, 2011.
I just want my $200.00 this is totally unfair and unethical.
I just sent an email to: email@example.com (just found this email on this forum) hopefully this will be resolved in my favor TODAY!!!
Monetary Loss: $200.