(09/24/2012 ( 9:49am)
I bought a Green Dot moneypak for $480.00 on 9/24/2012 @9:49am . I proceeded to add the funds to my Prepaid Debit Intiut card. I added all my information with the debit card number, and received a message that said "There are insufficient funds for this transaction. The balance on this Moneypak is $0.00 I tried multiple times to call and then the phone lines were down due to technical difficulties try my call at a later time. I finally was able to talk to Adam later that evening and he gave me a reference number #FP930061 to fax alone with the receipt to (1-866-963-6220) I faxed the information to this fax number late that night from my fax machine. I had to go to work for the night shift so I could not do anything till the morning.
(09/25/2012) (11:39 am)
I then called to talk to customer service who told me to fax them the receipt with a reference number they gave me. (1-866-963-6220) I faxed the receipt 3 different times from two different fax machines alone with the reference number. I have talked to 4 different people who kept telling the same thing,
"I'm so sorry this has happened"
I called again and spoke to Rachel she said they haven't received my fax yet I asked her if she went to look at the fax machine itself and she put me on hold, she asked me for the fax number that I faxed the receipt too, I gave it to her and she told me that was the wrong fax number (1-866-963-6220) she gave me another fax number (866-963-232) I said Rachel that is not a fax number it has to have 10 numbers 11numbers with the 1 in front of it, she proceeded to argued with me about the fax number. That's when I asked to speak to her supervisor. Brian in the Investigation Dept. finally pick up my call, and he asked me for the fax number I was supposed to fax the receipt too and I gave him the one I faxed it too and he said that was the correct number. 1-866-963-6220. I asked him about the fax number Rachel gave me
(866-963-232) Brian said that is NOT a fax number, I agreed with him!!
Brian has finally found my fax after 2 hours of holding on the phone with him and me literally asking him to go check every fax machine in the whole office.
Brian told me that even though they might be able to get the receipt conformed that I have made this transaction; it will still take 7-10 business days to get a check to me.
My car insurance has now gone into over draft, and has double the charges.
I'd like for Green Dot to be reasonable and reimburse me for the car insurance it's late due to their error in the moneypak process. $164.42 and going up each day as its late due to no money on debit card.
(09/26/2012 (07:58 am )
Going to call them again and start all over again today!!
Product or Service Mentioned: Green Dot Moneypak Prepaid Card.
Monetary Loss: $480.