My father is mixed up in a Jamaican Lottery scam. We found out that he is using Green Dot to send money to the scammers.
I was on the phone for 30 minutes before I actually talked to a live person. The first person who spoke broken english would not help me and transfered me back to the automated answering service. I had to call back to get out of that and spent another 15 minutes trying to talk to a live person. When I did reach customer service, I couldn't understand that person either and asked to be transfered to someone higher up the ladder.
On hold for another 10 minutes and a "customer service specialist" who also spoke broken english with a hard to understand accent would not help me either. I asked to speak to her supervisor. On hold another 20 minutes. She came back on the line and said she could not help me.
These people are helping scammers get away with millions and don't want to lose their sales or transfer fees.
As far as I'm concerned, they are no better than the scammers themselves. Beware!
Product or Service Mentioned: Green Dot Moneypak Customer Care.
Monetary Loss: $1000.