I need to know how I can get replacement for a MoneyPak card that I just purchased today for $240 at Kroger at 2300 N. Gessner, Houston TX.
77041 location. I have received a defective card where the glue on the card will cause the number to be unreadable. I tried calling customer service several times, I can not get through a person to resolve the issue because the answering machine kept asking me for the 16 digit number which is not readable, the mackine hung up on me. I sent an email explaining the situation and the email bounces back.
I need acces to this number on the card that I just purchased ASAP. Please contact me at email@example.com.
It is urgent that I have instruction how we can resolve this issue. Thank You,
Product or Service Mentioned: Green Dot Moneypak Prepaid Card.
Reason of review: Poor customer service.
Monetary Loss: $240.
Preferred solution: Let the company propose a solution.