I purchased a MoneyPak card to add money to my PaychekPlus card (the card my paycheck loads onto). This card is supposed to be compatible with MoneyPak (according to GreenDot & PaychekPlus).
I tried loading the card 20 minutes after I purchased it & got an error. I tried several times over the next 24 hours. Then I tried contacting MoneyPak only to find there is no way to get a hold of a human. The Walgreens I purchased the card at tried helping me & they weren't able to get a hold of anyone either.
I tried requesting a refund only to have the website tell me the number had already been refunded (the page froze when I tried to send the info & then said it had already been refunded. I received no email or text they say you should> from them). I contacted help on the GreenDot website & they emailed me back & said to use the "Help" on MoneyPak, except there is no way to contact anyone on MoneyPak. I have $500 on that card that I NEED to pay bills.
I live paycheck to paycheck. I emailed GreenDot back & told them since I cannot get a hold of anyone at MoneyPak that I demand a manager at GreenDot to get a hold of me or I will be contacting a lawyer.
Product or Service Mentioned: Green Dot Moneypak Prepaid Card.
Reason of review: Poor customer service.
Monetary Loss: $506.
Preferred solution: Full refund.
I didn't like: You cannot get a hold of a human to help with issues.