Evalene W

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Verified Buyer

I bought a moneypak but it did not work

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Green Dot Moneypak - I bought a moneypak but it did not work
Green Dot Moneypak - I bought a moneypak but it did not work - Image 2
The money pak that I bought does NOT have all the numbers on it it's missing the first 3 numbers so I need to know what they are ASAP!!!!!!
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Loss:
$60

Preferred solution: Full refund

Anonymous
map-marker Dallas, Texas

Its not let me get an account

Pissed off customer I put a $100.00 on there can't pay on my bill now it say its not on there so dont tell me its not I put it on there
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Michael S Vil

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Verified Reviewer
| map-marker Indianapolis, Indiana

I want to check the balance on a money pack card.

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I am trying to find the balance on a money pack card. each time I m told to put in a 16 digit number or my social security number and still don't get a balance. I just want to know if there is a balance on the card. Why can't I speak to a live person. I've done it once before.
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Preferred solution: An account balance

Anonymous
map-marker Savannah, Georgia

"DEPOSIT FAILED" AND ITS SO AGGRAVATING

VERY OFTEN WHEN I TRY TO ADD A MONEY PAK TO MY CARD IT SAYS DEPOSIT FAILED WHY I DONT KNOW. ITS JUST SO AGGRAVATING. WHAT IS GOING TO BE DONE ON GREEN DOTS EEND TO FIX THE ISSUE IS MY QUESTION
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Donald B Wkq

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Verified Reviewer

Captcha failure

Your API to your capture server failed. The transaction therefore was not processed. I tried to call to get a human on the phone and you did not answer. Please call me back immediately at 719-330-****.
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Loss:
$300
Pros:
  • Damn money back
Cons:
  • Not having access to a person

Preferred solution: Infrastructure issues on your rent prevented processing the transaction. Please manually process the transaction or fix your API call

User's recommendation: This is not a customer problem. It is a problem with an API call occurring on your network.

Jose C Txc

Activation problems

I put funds onto my card and activated it it said that I am under review I do need access to his card I am paying something in 10 minutes and I am out of town Please help me
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Loss:
$100

Preferred solution: Full refund

Dirk Zkt
map-marker Dallas, Texas

I bought a moneypak but it did not work

MoneyPak number is not working it says been used can you tell me what last 4 digits of the card so I know if I loaded it to mine.
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Lisa C Kui

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Verified Reviewer
| map-marker Chicago, Illinois

It won't give me my money

I can get my money off this card after four days. This is rediculous. Once I get my money I will never purchase one of thesecards again
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Loss:
$20

Preferred solution: My money

User's recommendation: Don't buy

Anonymous
map-marker Skiatook, Oklahoma

Reason for review, is that no one answer moneypak number, nor do they ALLOW ME TO ASSESS MY ACOUNT ALL IT DOES IS SAY NUMBER BEEN USED OR CANT ASSESS INFO

I BRIUGHT A MONEYPAK AND THERE WERE SOME ERRORS MADE BY THE STORE WERE I PURCHASED THE CARD, SO I HAD TO PRUCHASE ANOTHER CARD AT ANOTHER STORE TO COMPLETE THE TRANSACTION, NOW THE FIRST STORE HONOR MY FIRST LOST OF 300.00DOLLAR BY GIVING ME ANOTHER MONEYPAK THAT I NO LONGER CAN USE, SO IM TRYING TO GET THE MONEY OFF OF THE CCARD AND OLACED INTO MY BANK ACCOUNT WHICH IS WITH GREENDOT ITSELF AND NOTHING IS GIVING INDONTCHECKCHEC
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Alexis S Omm

Missing money

Green Dot Moneypak - Missing money
I had paid 29.99 to Enterprise and it took 104.00 out my account and this is the second time it has happened and that was my bill money that was takin out my account and it wasn't supposed to be taken out
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Loss:
$104
Pros:
  • To hard to use
Cons:
  • How i took all the necessary steps

Preferred solution: Full refund

Anonymous
map-marker Tulsa, Oklahoma

Not able to load numbers

The pin was scratches off and could not be used. Not happy with the service as there is no person to talk to don'td
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Dennis G Xap

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Verified Reviewer
| map-marker Marietta, Georgia

Money Pac card no good

Loaded the card with 170 dollars cash. Card was successfully activated. Sent all numbers and pics of receipts to my friend. She was unable to cash out the card getting an ERROR after every attempt. We have used Money Pac many times before.She wasnt trying to upload a different card, just unable to use it at all. I do deserve a refund.
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Loss:
$170

Preferred solution: Full refund

Eugene V Ggt
map-marker Hobbs, New Mexico

Cannot load MoneyPac

I believe your customer service needs to be revamped from head to toe. Can get NO help by punching buttons....especially on Sunday. We need to talk with live human beings. I would rate your customer service at D- I bought a MoneyPac card(216 738 **** 3879) but 2 days later they can't get it to load......WHY????? NO HELP FROM Green Dot MONEY PAK I do not have the $480 to buy it all over again.
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Preferred solution: Full refund

User's recommendation: If MoneyPac customer service is not improved, find another method

Christy J Ciz

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Verified Reviewer

Money pak sucks

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my daughter excited to get her boyfriend a birthday gift he will enjoy purchased a green dot money pak card unable to create an account cause shes not 18 yet .has mom (me) create account i have not even got past step one cannot create account havent even created an account phone number used email cant be verified never even sent any verification to email i finally found a forum to use to get help asked to log in cant create an account .56 hours no responce from greendot or money pak i did find out i have accounts with green dot 5 of them to be exact i have not ever had anything to do with greendot ever so my next forum is actually going to be fraud report against green dot they are the scamers and i am one of the few who live without wall mart ,every exspieriance the maybe 5 times ive been to wall mart was horrible so i dont shop at one , wall mart was my enemy before greendot and now its greendot all the way ,wait theirs more wallmart cards are green dot cards go figur,

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Loss:
$165

Preferred solution: Deliver product or service ordered

User's recommendation: run from anything with a green dot i wouldnt even look at at it ,if it says grren dot

Candice W Grg
map-marker Minneapolis, Minnesota

Issue with MoneyPak- activation issue

Could not contact I live agent after loading money cash on a money pack card and then trying to activate it when I got home
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