Green Dot MoneypakComplaints and Reviews

Submit ›
1.2 Based on 89 reviews
Compare to others
Respond to your
customers
  • Customers like
      No items
  • Customers don't like
    • Accessibility to resolve issue 7
    • Customer service 7
    • Service 7

I have a Walmart GreenDot prepaid card. I wanted to load some cash on it for THE VERY FIRST TIME. I set up a MoneyPak account, entered in the Moneypak number, (When I did this it shows about 10 CARDS ALREADY ON FILE EVEN THOUGH I HAVE NEVER USED THIS SERVICE BEFORE AND THIS IS SUPPOSEDLY A NEW MONEYPAK - obviously not as someone has used it numerous times.) entered in my Walmart Prepaid card number and got an error saying that my LOAD FAILED:... Read more

Was this review helpful? 0 0

Bought a money pack because I had used them before to load my paypal account. Guess what, can't use them anymore. Even though Paypal is still liked to Greendot, but that's only for "at the register"... so I guess that's just supposed to be known. So after my mistake, which was quickly figured out, and before I scratched off the whatever it's called on the back of the moneypak to reveal the number, I tried to return the card to my local Safeway... Read more

Was this review helpful? 0 0

Horrible customer service, lost over$ 400. There is no one that is willing to help try and resve the issues. Tried loading the money pack onto my prepaid green dot card and the error message kept saying invalid log in information then when you try to ask for the reset link it never sends you the link!

Add comment

Can't create secure login because site won't grant me mobile verification, even though I get text messages and respond yes to them. So im unable to load money paks. What can I do.

Add comment

Worst experience every time with Green Dot. 10 minute delay to register card and then after that, TOO MANY ATTEMPTS WAIT 24hrs. ABSURD!!!!!!!!

Add comment

My husband was scamed out of 2500 dollars to buy a truck. He recently returned from deployment and wanted to surprised me for my birthday with it. He wasn't familiar with green dot and bought the money pack and sent info to buyer. He realized it was a scam when they asked for 1000 more. We still have all the cards and receipts but can't use them assumption is the money is gone anyway.

Add comment

Will never buy again it totally sucks! Customer service stinks...you can take my money but not return customers service

Add comment

I purchased a MoneyPak card to add money to my PaychekPlus card (the card my paycheck loads onto). This card is supposed to be compatible with MoneyPak (according to GreenDot & PaychekPlus). I tried loading the card 20 minutes after I purchased it & got an error. I tried several times over the next 24 hours. Then I tried contacting MoneyPak only to find there is no way to get a hold of a human. The Walgreens I purchased the card at tried helping... Read more

Was this review helpful? 0 0

I can't get my money off this card im pissed

Add comment

Every time I try to load a moneypak to my card. I keep getting a message that says invalid moneypak number. I have tried to load several different cards. The Help option on the wbsite was no help at all. I called Greendot and they said my moneypak number is valid. But they can't load the card for me or advise me why the system is saying invalid number when they see that it is valid.They suggested I try loading my card using my computer instead... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Green Dot Moneypak.
Filing a new complaint about
×