Green Dot MoneyPakComplaints and Reviews

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1.2 Based on 67 reviews
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    • Customer service 7
    • Service 6
    • Accessibility to resolve issue 5

I bought a green dot money pack to reload my prepaid card with and it back charged me for two months when the CaRD WAS NEVER ACTIVATED. These people are crooks. I got on the phone and the call center is in the Philippines. Its bad enough I can't understand what they're saying but they're also rude. I spent a total of $45 and after arguing on the phone with a rep and eventually a supervisor I was only able to get back $32. They kept saying there... Read more

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They blocked my card that gets my direct depoist andwill reject my pay tomorrow and I am suppose to pick up furniture. I cant log onto my acct to send in my identification i have had this card and have nothing but problems. Not the first time they have blocked my card for no reason. I have calles the attoeney general ofxice and filed 2 complaints. Greendot admitted they shut and cancelked 2 of my csrds with no justifcstion and the 2nd time... Read more

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Trying to register MoneyPak card online impossible the system seems to be down and it won't let you past the verification of your mobile stage in the meanwhile I have funds available on this MoneyPak card need to transfer it to my prepaid card no help at all with customer service Add comment

I PURCHASED A GREENDOT CARD & REGISTERED IT FOR MY ORIGINAL CARD TO BE MAILED. MEANWHILE I NEEDED TO LOAD THE TEMPORARY CARD AGAIN & PURCHASED A MONEYPAK TO DO SO. ALL TO FIND OUT...YOU CANNOT LOAD A TEMPORARY CARD THAT WAY ANYMORE! BECAUSE THEIR POLICIES HAVE CHANGED!! WELL HOW IN THE *** ARE CONSUMERS SUPPOSED TO KNOW THAT!!! SO DISSATISFIED!!!!! AND THEY TELL YOU MONEYPAK IS A SEPARATE ENTITY! WELL WHY IN THE *** IS IT CALLED GREENDOT... Read more

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Im missing my money!!! I cant get it off the card onto my visa card ..who do i call? Add comment

They are definitely 100% lying. We have OVER 600 people in our group currently so the "less than 100 people" is total BS. Problems because of this issue: Children not getting medication, people facing eviction because they can't pay their rent, people facing losing their jobs because they can't get money for gas, people having utilities shut off because the bill payment declines, people going without food trying to find local food banks, and the... Read more

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I have been going back and forth calling EVERYDAY with a reload moneypak I bought Wednesday of last week to get it loaded it made me take a photo of my id to verify my identity but they said it would take 1-2 business days it's now Wednesday of the following week and they are sayin the system is down with NO help to load my card all everyone keeps saying is unfortunately I just have to wait!!!! Meanwhile my bills won't wait!!! I missed work... Read more

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money pack loaded my card is activated no money in card they telling system not working...now im behind in my car note and rent Add comment

Numbers on back peeled off can,t get my money no one will give me a solution to my problem Add comment

Activated green dot visa loaded it to pay a bill and before I could pay my bill green dot deducted a twelve dollar deduction. Add comment

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